Every day over five hundred companies put their trust in our technology to develop their business.
Every day over fifteen thousand agents work with our products.
Every day our expertise, our creativity and our commitment are at your service.
Since 1994, IFM has provided Call and Contact Center solutions to companies and organizations of all shapes and sizes. The key to our success is a mix of our ability to understand company needs, our focus on customer relationships, our fast deployment, our flexibility and the state-of-the-art technology employed in our solutions developed entirely by IFM at our research and development center.
Our products have been designed and created to tackle the problems faced by today’s organizations and enterprises: the multifaceted nature of contacts and their decentralization, lack of access to single information sources, cost of infrastructure and the need to provide high quality service to customers.
IFM Contact Center solutions are centered around the Phones Enterprise suite, a module-based and flexible framework imbedded with advanced functionality including Inbound and Outbound call management, Enterprise/Network Routing, Unified Queuing, and Monitoring. The Phones Enterprise suite was designed for the future and offers complete support for Remote Agents, Voice Over IP and an innovative system of Synthetic Agents for IVR services as well as advanced multimedia.
Our mission has always been to give all companies, large and small, the opportunity to introduce a Contact Center into their business. So, in addition to Phones Enterprise, we have developed Phones and Phones 4U, solutions that aim at simplicity and immediate accessibility.
Phones4U has revolutionized the concept of Contact Center, transforming it into a value-added service for companies and organizations that opt for a solution without initial investment in hardware and infrastructure. The cost of the service is based entirely on the amount of traffic used.
Phones4U is completely Web-based and takes the Contact Center wherever you like. Organizations can have their agents answer calls from home, from the office, on their mobile phones or even while traveling.
Easy Call Center is a set of turnkey solutions tailored to meet the needs of specific lines of business. 
It is designed to offer an economic and easy starting point for your Customer Interaction Management. Since the solution is based on the same platform as Phones Enterprise, the Easy Call Center is fully scaleable and grows hand in hand with the organization.
IFM Professional Services are offered to transform your project into reality. Throughout the years we have built up extensive know-how and expertise in Customer Interaction Management to guarantee success. Furthermore, and not less important, our proven reputation for reliability means when we set a schedule that schedule is respected.
Our focus on customer care and our professionalism have ensured IFM’s position as the number one Contact Center developer in southern Europe. This fact is one of the main reasons why Telecom Italia decided to invest in IFM buying a share of the company and becoming a valuable partner in the CIM arena. Together with Telecom Italia we have developed solutions that feature ease-of-use and accessibility. Through Telecom Italia we sell Easy Call Center and CallWeb (a version of Phones4U) allowing customers to pay through monthly installments based on the amount of traffic they use.